If you order before 2 p.m. on working days, we will ship your product the same day. The delivery time is then 1-2 working days.
For amounts under € 50 you pay € 6.95 shipping costs. We ship your order free of charge for amounts from € 50.
After your order you will receive an order confirmation. When your package has been shipped, you will receive a Track & Trace code and you can track your package.
Your Track & Trace code is only activated when the item has been scanned at the distribution center. This often doesn't happen until late at night. Does your Track & Trace code not work the next day? Then contact us.
If you have not received your package, it is best to check the following: is there a note from the postman in the letterbox? Then the package may have been delivered to the neighbors. Check the Track & Trace code. Finally, you can check your delivery address. Is the package still not discoverable? Please contact our customer service.
If an item is missing from your order, it is best to contact customer service. Keep your order number at hand and indicate the item that is missing when ordering.
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